Return and Refund Policy
Eligibility
- Returns must be lodged within 30 days of purchase date
- Your purchase can be returned for a credit voucher for all full priced items that are unworn and in original condition
- Please note: Due to hygienic reasons, earrings cannot be returned
- Your item must not have been worn, used or altered by another jeweller or repair service and come back to us in all of its original packaging and condition
- Returns aren't allowed for 'change of mind' on purchases of sale items, unless you require an alternative ring size, in which case a credit voucher will be issued
- Correct order number or receipt of purchase must be provided
- We reserve the right to inspect the product on return, if we feel the item has been worn a credit note will not be granted
- Tracking is required and the item must arrive safely, we will not be responsible for lost items and a return will not be actioned if item is not returned
Return shipping cost:
- Please note that while we are happy to receive returns, we do not cover the cost of return shipping. You will be responsible for the return shipping cost and providing a tracking number for proof of return
Change of mind:
- Incorrect colour or size purchases are considered change of mind and you may request to return the item and receive a store credit to repurchase the item. Please choose carefully!
- If Return Request is accepted, you will be eligible for store credit on receipt of the returned item. If you choose to purchase again during this time prior to store credit being received, you will not receive a refund in lieu of store credit on your returned item.
To start a return, you can contact us a wisteriafinejewellery@gmail.com. If your return is accepted, we’ll send you a shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.